Brick cladding UK. Real Stone Cladding logo

SUPPLIERS, DISTRIBUTORS & IMPORTERS

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FAQ

FAQS

Got questions? We’ve got answers.

General


  • What are your business hours?

    9am - 5pm Monday - Friday

  • What is the lead time for your products?

    Customers are encouraged to email us via our contact page to check stock before placing an order. A common misfortune that people can fall foul of is arranging tradesmen when they are expecting to receive their goods. If their goods don't turn up when they expect or they arrive damaged they may have to pay wasted labour charges. We always recommend that you wait until delivery before arranging tradesmen. Please make provision for this happening.

  • I have ordered some cladding from you. Do you lay or install them as well?

    We do not offer installation as we are suppliers only. Please refer to FAQs for stone types below for indication of skills required.

  • Can you recommend contractors to us?

    For bigger or more complicated jobs, we can recommend a reputable contractors. However, a majority of our products can be fitted by a trades person or a skilled DIYer.

  • Do you send samples?

    Yes, we do. We can send you a sample of most brick slips on our website.

  • I want to cancel my order. What do i do?

    You are entitled to cancellation without giving a reason within 14 days from delivery of goods. Please note that sales to business customers, stone cut to order or to your measurements are excluded from the right to cancel. On receipt of returned goods, we will refund the cost of goods in re-sellable condition (e.g. boxes intact, dry) and delivery costs. We do not arrange returns, therefore customers are responsible for returning the goods to us and any costs associated with it. If, at our discretion, we agree to arrange a collection of goods from you, we will charge £35 + VAT per each pallet returned (up to 1000kg each).


Shipping


  • Do you deliver?

    Yes, we deliver everywhere in the UK and most  islands. 

  • How are the goods delivered?

    Majority of orders are delivered via Palletways network on vehicles with a tail-lift which can be 7.5 ton or 18 ton vehicles. Delivery is to kerbside or nature strip only using a hand operated pallet truck. You must inform us about any diffcult access as abortive deliveries and re-deliveries will be charged at £35 + VAT per pallet.

  • There is a difficult access to my property. Will you be able to deliver?

    We are able to arrange different methods of delivery. For larger orders we use artic lorries, and for difficult access we can request delivery on a samll vehicle. We must know of anny issues before an order is placed. In some instances we can arrange a delivery on a hiab, albeit at much higher cost.


Brick Panels


  • How much do your brick panels cost?

    Prices start from as low as £45 + VAT. Contact us now to receive a quote on your project. For larger orders we offer discounts on some products.

  • How do I calculate the quantity of brick panels I need?

    Measure each area and allow a 10% extra for wastage.

  • Do you offer adhesives & fixings for brick panels?

    Yes, we do. Once we confirm your square metre requirement we will advise you how many bags of adhesive you will require.

  • What is the best way to cut the panels?

    We advise that you use a wet tile saw and / or an angle grinder.


Brick Slips


  • How much do your brick slips cost?

    Prices start from as low as £19.00 + VAT for clearance items. Contact us now to receive a quote on your project.

  • Do you offer adhesivesand mortar for brick slips?

    Yes, we do. Once we confirm your square metre requirement we will advise you how many bags of adhesive you will require.

  • What is the thickness of your brick slips?

    We supply brick slips from 9mm, also 14 mm, 17mm and 20 mm. 


Stone Cladding


  • How much do your cladding stones cost?

    Prices start from as low as £30 + VAT. Contact us now to receive a quote on your project.


     

  • How do I calculate the quantity of cladding stones I need?

    This will mainly depend on whether you dry stack the stone or are using mortar joints. The type of stone is also important. Typically 10% extra is required.

  • Do you offer adhesive for stone cladding?

    Yes, we do. Once we confirm your square metre requirement we will advise you how many bags of adhesive you will require.

  • What is the best way to cut the stones?

    We advise that you use a wet tile saw and / or an angle grinder.

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